Refund Policy for Jcrew
At Jcrew, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring a clear and transparent process for all customers.
1. Eligibility for Refunds
To qualify for a refund, items must meet the following criteria:
- Return Window: Items must be returned within 60 days of the delivery date. Returns received after this period will not be eligible for a refund.
- Condition of Items: Items must be unused, unworn, and undamaged, with all original tags, packaging, and accessories intact. Items that show signs of wear, alteration, or damage due to improper use will not be accepted for a refund.
- Exceptions: Customized, personalized, or final-sale items are non-refundable unless they are defective or damaged upon delivery (see Section 3 for details).
2. How to Request a Refund
To initiate a refund, follow these steps:
- Contact Customer Service: Reach out to our team at [email protected] with your order number, the items you wish to return, and the reason for the refund request.
- Receive Return Instructions: Our team will provide you with a return authorization number (RAN) and detailed instructions for shipping the items back to us.
- Ship the Items: Package the items securely, include the RAN (if provided), and ship them to the address specified in the return instructions. Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part (e.g., wrong size, damaged item shipped).
3. Refunds for Defective or Incorrect Items
- If you receive a defective item (e.g., manufacturing flaw) or the wrong product (e.g., incorrect size, color, or style), please contact us within 7 days of delivery at [email protected].
- We will arrange for a free return shipping label and either send a replacement item (if available) or process a full refund, including any original shipping costs (though Jcrew offers free global shipping, this ensures no out-of-pocket expenses for you).
4. Refund Processing Time
- Once we receive and inspect your returned items (typically within 3–5 business days of delivery to our warehouse), we will initiate the refund process.
- Refunds are processed within 5–10 business days of inspection. The refund will be issued to the original payment method used for the purchase (e.g., credit card, debit card).
- Please note that your bank or credit card provider may take additional time to reflect the refund in your account (usually 3–7 business days, depending on their processing policies).
5. Refund Amount
- For eligible returns, you will receive a full refund of the purchase price (in USD, as all transactions are processed in USD).
- If you used a promotional code or discount at the time of purchase, the refund will be based on the amount you actually paid (after the discount is applied).
6. Non-Refundable Items
The following items are not eligible for refunds, unless defective:
- Customized or personalized products (e.g., monogrammed shoes, engraved accessories).
- Items marked as “final sale” on the website.
7. Checking Your Refund Status
You can check the status of your refund by:
- Monitoring your original payment method for a credit (reflected once processed).
- Contacting our customer service team at [email protected] with your order number and RAN (if applicable).
8. Changes to This Policy
Jcrew reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We recommend reviewing this policy periodically for updates.
9. Contact Us
If you have questions about our refund process or need assistance with a return, please contact us at:
Last updated: August 14, 2025