Terms of Purchase for Jcrew
Welcome to Jcrew! These Terms of Purchase govern your order placement, payment, shipping, returns, and related transactions on our website. By placing an order with us, you agree to comply with these terms.
1. Order Placement and Confirmation
- All orders are subject to availability. When you place an order, you will receive an email confirmation (sent to the email address provided during checkout) acknowledging receipt of your order. This confirmation does not constitute acceptance of your order; we will send a separate “Order Shipped” email once your order is processed and dispatched, which signifies our acceptance.
- We reserve the right to cancel or modify an order if the product is unavailable, there is an error in pricing or product information, or we suspect fraudulent activity. In such cases, we will notify you via email and issue a full refund if payment has already been processed.
2. Payment Terms
- Currency: All prices on our website are listed in USD (United States Dollars), and all payments must be made in USD.
- Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other secure payment options as indicated at checkout.
- Payment Authorization: By placing an order, you authorize us to charge the total amount (including applicable taxes) to your chosen payment method. If payment is declined, your order may be delayed or canceled.
3. Shipping Policy
- Processing and Delivery Times: Orders placed on our website are processed for shipment within 1 business day (excluding weekends and holidays). Once shipped, delivery is estimated to take 5 days from the date of dispatch, regardless of the destination (domestic or international).
- Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery. Jcrew is not responsible for delays caused by carrier issues, customs procedures (for international orders), or unforeseen circumstances (e.g., natural disasters).
4. Returns and Refunds
- Return Eligibility: You may return any unused, unworn, and undamaged items (with original tags and packaging intact) within 60 days of the delivery date for a full refund. Customized or personalized items are not eligible for return unless defective.
- Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the items to be returned. We will provide instructions for returning the items. Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part (e.g., wrong size/color shipped).
- Refund Processing: Once we receive and inspect your returned items, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
5. Product Information
- We strive to provide accurate product descriptions, images, and pricing on our website. However, we do not warrant that product descriptions or images are error-free, complete, or current. In the event of a discrepancy (e.g., incorrect pricing), we reserve the right to correct it and notify you before processing your order.
- Colors of products may vary slightly due to differences in monitor settings, and sizing may vary by product—please refer to our size guides for details.
6. Limitation of Liability
- Jcrew shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services, including but not limited to delays in delivery, loss of use, or inconvenience. Our total liability for any claim related to your order shall not exceed the total amount paid for the affected items.
7. Governing Law
These Terms of Purchase shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles.
8. Contact Us
If you have any questions or concerns about these Terms of Purchase, please contact us at:
Last updated: August 14, 2025