Shipping Policy for Jcrew
At Jcrew, we’re committed to getting your orders to you quickly and efficiently, no matter where you are in the world. This Shipping Policy outlines our processing times, delivery estimates, and other important details to help you track and receive your purchases with ease.
1. Order Processing Time
- All orders placed on our website are processed within 1 business day (Monday to Friday, excluding major holidays). This includes verifying payment, preparing items for shipment, and coordinating with our shipping partners.
- If there are any issues with your order (e.g., item unavailability, payment discrepancies), our customer service team will contact you at the email address provided during checkout within 24 hours to resolve the matter.
2. Delivery Timeframes
- Once your order is processed and shipped, delivery is estimated to take 5 days from the date of dispatch, regardless of your location (domestic or international).
- Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays (for international orders), weather conditions, or carrier disruptions. We work closely with our shipping partners to minimize such delays, but we cannot guarantee exact delivery dates.
3. Shipping Costs
- Jcrew offers free global shipping on all orders, with no minimum purchase required. This includes both domestic and international deliveries—there are no hidden fees for shipping, regardless of your location.
4. Shipping Destinations
We ship to all countries worldwide. During checkout, you can enter your shipping address to confirm that we deliver to your location. For international orders, please note that you may be responsible for local customs duties, taxes, or import fees, which are determined by your country’s customs regulations. These charges are not included in your order total and will be collected by the local customs office or delivery carrier upon receipt.
5. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor the status of your delivery.
- You can also track your order by logging into your Jcrew account (if you created one) and navigating to the “Order History” section.
- Tracking information may take up to 24 hours to update after your order is shipped, depending on the carrier’s processing time.
6. Address Changes
- If you need to modify your shipping address after placing an order, please contact our customer service team immediately at [email protected]. We can only update the address if your order has not yet been shipped. Once the order is in transit, we cannot change the delivery address.
7. Undeliverable Packages
- If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will notify you via email. You can choose to have the order reshipped (at no additional cost) or request a full refund.
- If we do not receive a response from you within 30 days of notification, we will automatically process a refund to your original payment method.
8. Shipping Partners
We work with reputable global shipping carriers to ensure reliable delivery, including (but not limited to) FedEx, UPS, DHL, and local postal services for certain regions. The carrier for your order will be determined based on your location and the size of your package.
9. Changes to This Policy
Jcrew reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We recommend reviewing this policy periodically for updates.
10. Contact Us
If you have questions about your shipment, tracking, or delivery, please contact our customer service team at:
Last updated: August 14, 2025